Mäkinen, Records Management in Mobile Work

Over the last decade, mobile information technology has developed rapidly and enabled a wide range of mobile work outside standard office environments. The increasing number of records created in a mobile context raises new challenges for organisational and personal records management. This research concentrates on mobile work and records management. The objective of the thesis is to explore the challenges of organisational records management in the framework of changing information technology. The main research question is this: what are the features and challenges of mobile work with respect to records management, and how have these challenges been taken into account in organisational records management? This study is a documented, explorative, and qualitative case study. The data collection, conducted in three Finnish organisations, included interviews of 25 people and a selection of organisational documents.