Tuominen, The Baldrige Criteria for Health Care Organizations - 2013-14

Revised to align with 2013-14 framework. A self assessment workbook that uses the structure of the Malcolm Baldrige Performance Excellence Framework to help health care organisations in both public and private sectors initiate and implement organisational improvement. The book helps organisations identify areas that need improvement, helping the organisation make assessment more reliable and increasing the commitment of those participating in the project. Since evaluation is based on peoples'...