Revised to align with 2013-14 framework. A self assessment workbook that uses the structure of the Malcolm Baldrige Performance Excellence Framework to help health care organisations in both public and private sectors initiate and implement organisational improvement. The book helps organisations identify areas that need improvement, helping the organisation make assessment more reliable and increasing the commitment of those participating in the project. Since evaluation is based on peoples' opinions, all interpretations of what needs to be developed are correct. The research methodology is primarily to clarify what people are already committed to. It is assumed that people in an organisation know the right answers if they are asked the right questions. "In these books examples and stories are used to illustrate typical characteristics of average organisations, and how they operate and think."