Total performance scorecard - EFQM 2010 (Pehmeäkantinen kirja)

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Revised to align with EFQM 2010.

The book describes how a company compiled and combined scorecards for the whole organization right down to the individual level.

The book combines a scorecard approach with the concepts of quality management, competence and learning management. You can evaluate your current process against the various components of the performance scorecard.

The book applies the EFQM.

"This book is just what is needed for practical strategic and development work: it is clear, easy to read and understandable and could be applied to almost any organisation." Martti Telkki, Continuous Professional Development and Services Director, Turku Polytechnic.

Related books: e-book: 9789522289513, Total Performance Scorecard - EFQM 2010: 951-9499-04-0, e-book: 978-952-228-962-9
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