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This study examined collaboration in working life, its relationship to human communication and social interaction, and the role of technologically mediated communication in dispersed collaboration. Collaboration is a feature of working life for most people in today's society, and studies in various disciplines have examined collaboration. However, most of the studies have looked at the structures of collaboration and the process of collaboration has been examined much less. Thus, in order to better understand the process of collaboration, this study concentrated on human communication and social interaction as they appear in both face-to-face and technologically mediated communication.

The study was qualitative in nature. It combined two methods: the qualitative interview (N=20) and observation of technologically mediated communication (N=25). The data were collected in four competence clusters of the Centres of Expertise Programme (OSKE) coordinated by the Ministry of Employment and the Economy of Finland. The data were analyzed inductively, in which the focus was on the quality, characteristics, processes and meanings of collaboration and communication. Collaboration was proven to take place in communication in interpersonal relationships, teams, and networks. Each of these perspectives highlights specific communication phenomena linked to successful collaboration. Dispersed collaboration was proven to be possible if there is enough communication between collaborators. Thus, physical presence is not necessary for successful collaboration. The results of this study encourage collaborators, team leaders, and coordinators to reflect on the processes of communication and they offer multiple insights into how to develop collaboration in working life. Besides practical recommendations, the results of this study indicate several interesting subjects for future research.
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