Revised to align with EFQM 2010. A self assessment workbook that uses the EFQM framework to provide an understanding of the Six Sigma Development Model, the central objective of which is to eliminate factors that cause mistakes and variances by removing the causes rather than simply correcting errors. This book addresses the two facets of the Development Model - Leadership and Management. It uses the EFQM criteria, together with examples form organisations that have effectively applied Six Sigma, to analyse an organisation's leadership capabilities and the Six Sigma Development Process to assess its management capabilities. "The book lets you get deep into the issues even if you are not an expert in Six Sigma. The book can be used to support the Six Sigma approach and its implementation in the organisation. The book helps you clarify the company's present situation and its targets." Juhani Ranivaara, Black Belt, Eimo Oyj, plastics industry. Related books: e-book: 978-952-228-957-5, Six sigma -kehittämismalli, 951-9499-11-3 tai 978-952-228-933-9, e-kirja: 978-952-228-968-1