Recording and use information in a client information system in child protection work (Pehmeäkantinen kirja)

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Client-information systems have been part of social workers' daily work for quite some time. These systems are expected to support work tasks in direct client-work practice but also to provide aggregated information for organizational and societal needs. Evidence as to how recording and use of information in a client information system (CIS) are integrated into social workers' work tasks is still very scarce, however.

The objective of the thesis is to explore interconnections among social workers, client information, and CIS solutions in child-protection work. The main research question is this: How do social workers record and use information in client-information systems in child-protection work? The question is answered through analysis of three relationships in this setting: user-system, user-information, and information-system.
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