Revised to align with EFQM 2010. A self assessment workbook that shows how the EFQM framework can be used to provide an understanding of process management. Using the EFQM framework, the book contains questions that enable you to evaluate your own organization's management methods by comparing them with the process management operating model. "The book is clearly and entertainingly written. It provides tips and reinforces understanding of concepts. I have used the process management model when drawing up questions for internal process evaluations." Kaija Heikkilä, Quality Manager, Varma-Sampo, Insurance. Related books: e-book: 978-952-228-027-5, Prosessijohtamisen toimintamalli - EFQM 2010: 978-952-228-879-0, e-kirja: 951-9499-29-6