Path to Improve Firm Performance with Business Process Management (BPM) and BPM Systems (Pehmeäkantinen kirja)

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Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. BPM has its roots in various process improvement methods such as Business Process Re-engineering, Lean, Total Quality Management, and Six Sigma. In addition, the technological developments of Enterprise Resource Planning, Customer Relationship Management, and Workflow Management Systems have evolved into what can now be called Business Process Management Systems (BPMS), which are enablers of modern BPM.
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